FAQ

—–FAQ—–

1) Is there a charge for designs?

We provide 1 free initial design and 2 free edit cycles.

2) How long will it take for me to receive my order?

Epiklo team orders take up to 4 weeks from the day you place the order. Orders for large events may take an additional 3 to 4 weeks depending on the size and destination.

3) How can I track my shipment?

At the time UPS or Fedex picks up the shipment, you will receive a confirmation e-mail with the details and tracking number of your shipment. You can also log into your account to track any shipment.

4) What are your minimum order requirements?

We have no minimum order requirements. You can order as few as 1 piece.

5) Can I add names and numbers to my team jersey´s?

Yes. Once you have approved a design and created a store you can indicate sizes, names and numbers you would like us to print on the garments.

6) What are my payment options?

We take all major credit cards, bank wire-transfer or a certified check.

7) What is a teamstore?

A Team Store is a website where you can create an exclusive online store for your customized apparel. You can create this store after you have approved at least 1 design through our approval center. Once the store is created you can share the link with your team members. They can go to your teamstore to buy the gear individually. This allows members of your team, their parents, or fans to pay separately, and we can ship them each directly, eliminating the hassle of collecting money for group payment.

8) Is there a cost to set up a teamstore website?

No, it is free.

9) Can I use the teamstore to raise funds?

Yes. You can publish any price you want on the garments through the store´s control panel. Epiklo will transfer the difference between the garment cost and the published price to the bank account of your choosing.

 

 

PHONE: 1-888-239-9140

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